Frequently Asked Questions

All your questions about sxi6 answered in one place

Deposits, withdrawals, VIP benefits, cricket betting, and account management — find clear answers to any of your questions on this page.

If a question comes to mind while using sxi6, this FAQ page is your first stop. From VIP cashback and bKash deposit rules to understanding BPL betting markets and changing your account password — a total of 23 questions across four categories are answered in detail. If you can't find the answer you need, our 24/7 live chat support is always ready to help.

VIP Benefits

The sxi6 VIP program has three tiers — Bronze, Silver, and Gold. Each tier comes with weekly cashback, along with priority customer support and access to exclusive promotions. The higher the tier, the broader the range of benefits. For long-term players, this is sxi6's most rewarding loyalty structure.

Cashback is calculated each week as a set percentage of your net losses and is credited to your account automatically. The maximum rate is 0.3% at Bronze, 0.7% at Silver, and 1.0% at Gold. The previous week's cashback is added at the start of each new week and can be used in your next session.

VIP tier changes are based on your overall gaming activity. Playing regularly, participating in a variety of games, and maintaining consistency will naturally move you up to higher tiers. Once you pass certain milestones, sxi6 will send you a notification and you can track your tier progress on your dashboard.

Yes, Gold members not only receive a higher cashback percentage, they also get a dedicated support channel, early access to major tournaments, and special gifts. Bronze and Silver members enjoy the core cashback and promotion benefits, but the exclusive perks of the Gold tier are only available at the top level.

If you remain inactive for a long period or your activity drops significantly, your tier may be reviewed. However, sxi6 always sends a notification in advance and gives you the opportunity to maintain your tier. If you stay regularly active and keep playing, there is no reason for your tier to change. For more details, ask directly in live chat.

No, there is no separate application needed for cashback. Your weekly cashback is calculated automatically based on your VIP tier and credited to your sxi6 account balance at a set time each week. You will be able to see it separately in your account transaction history.

How to Make a Deposit

sxi6 currently accepts deposits via four methods: bKash, Nagad, Rocket, and bank transfer. For bank transfers, major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank can be used. The minimum deposit amount is the same across all methods — just ৳200.

In most cases, your balance is credited within a few minutes of making a deposit. Occasionally there may be a short delay due to network or payment gateway issues. If your balance still hasn't appeared after 15–20 minutes, contact live chat directly with a screenshot of your payment or your transaction ID. The issue will be resolved quickly.

The minimum deposit amount at sxi6 is ৳200 across all methods. The maximum limit depends on the payment method and your account tier. For specific information about the maximum limit, please contact the support team via live chat.

sxi6 does not charge any deposit fees of its own. However, your mobile banking provider (bKash, Nagad, or Rocket) may deduct a small service charge according to their own terms. For bank transfers, applicable bank charges may apply. It is best to check with your bank or mobile banking app for details.

You can request a withdrawal at any time. The minimum withdrawal amount is ৳500. Withdrawals are generally processed within 5 to 30 minutes. Wagering requirements must be met before any bonus balance can be withdrawn.

When you make your first deposit into a new account, a 200% bonus is added automatically, up to a maximum of ৳10,000. For example, if you deposit ৳1,000 you will receive a ৳2,000 bonus and your total balance will be ৳3,000. A 20x wagering requirement applies to the bonus — meaning you will need to place ৳40,000 in bets for a ৳2,000 bonus.

BPL & International Matches

sxi6 offers a number of popular markets for international cricket including BPL, T20 World Cup, and IPL: Match Winner, Toss Winner, Top Run-Scoring Team, Runs in the First Over, Top Wicket-Taker, and Total Match Runs (Over/Under). Each market is straightforward to enter and the rules are clearly explained.

If a match is abandoned due to rain or another reason and no result is determined, sxi6's rules generally provide for the bet amount to be refunded. However, if the minimum required overs have been completed, the result may be considered valid. Conditions can vary by event, so it is worth reading the relevant rules before placing a bet.

Live in-play betting is available for major tournaments such as BPL, IPL, T20 World Cup, and ICC Championships. Odds change over-by-over during a match, giving you the opportunity to make quick decisions. Matches with a live option are clearly marked on the platform.

Decimal odds represent the total amount you will receive back for every ৳1 you bet (including your stake). Example: if the odds are 2.5 and you place a ৳100 bet, you will receive ৳250 back if you win (profit of ৳150). At odds of 1.5, a ৳100 bet returns ৳150 (profit of ৳50). The higher the odds, the lower the chance of winning but the greater the reward.

For high-profile matches like Bangladesh vs India, the most popular markets are Match Winner and Total Runs in the First Innings. Top Batsman, Powerplay Score, and Number of Sixes markets are also widely followed. These are examples of market types — the markets available for a specific match can be found in the live section on sxi6.

Yes, sxi6 offers betting on football and kabaddi alongside cricket, among other sports. FIFA World Cup, European leagues, and local football matches are also covered on the platform. The different sports sections can be navigated separately and each offers multiple markets.

Member Account

To log in from a new device, go to the sxi6 Login page and enter your registered username and password. The first time you log in from a new device, a verification code may be sent to you. If you have forgotten your password, use the "Forgot password?" option on the login page.

To update your personal information, log in to your account and go to Profile Settings. Most information can be edited directly. However, changing certain sensitive details — such as your registered phone number — may require identity verification via live chat. Keeping your information accurate is important for safe withdrawals.

No, each person is permitted only one account at sxi6. If multiple accounts are found to belong to the same person, they may be closed and the balances cancelled. This rule also applies to claiming bonus benefits. The rule is strictly enforced to ensure a fair gaming environment.

To keep your sxi6 account secure, use a password of at least 8 characters that includes uppercase letters, lowercase letters, numbers, and special characters (@, #, !). Do not use easily guessable information such as your date of birth or name as your password. Using a different password for each site is the safest approach.

Yes, sxi6 offers the option to put your account on a temporary break as part of responsible gaming. Self-exclusion can be enabled from Profile Settings or the Responsible Gaming section. For more details, visit our responsible gaming page or contact us via live chat.

Still have questions? We're here to help

If you don't find your answer in the FAQ, don't worry — sxi6's support team is by your side 7 days a week, 24 hours a day. Service is available in both Bengali and English.

Live Chat Support

Chat directly with our support team for instant solutions. Get help any time of the day or night.

Contact by Email

For complex issues, email us at: [email protected] — a detailed response will be sent as quickly as possible.

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